The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a standardized survey created by the federal government.  It is designed to produce comparable data on patients’ perspectives on their in-patient care. The survey is mailed to the patient after they are discharged from the hospital. Its purpose is to uniformly measure and publicly report patients’ perspectives on a national basis. Its intent is to help consumers make more informed choices among hospitals and to create incentives for hospitals to improve their performance.

There are 8 categories in which hospitals are rated.

The categories are:

  • Communication with Nurses
  • Communication with Doctors
  • Responsiveness of Hospital Staff
  • Pain Management
  • Communication about Medicines
  • Quietness of Hospital Environment
  • Discharge Information
  • Cleanliness of Hospital Environment

Vernon Memorial Healthcare has been above both state and national averages in almost every category. We need a 40% response rate in order for our results to be made public. Our response rate has averaged 56% since we began collecting data in 2006. This indicates that our community takes their health care very seriously.