The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a standardized survey created by the federal government. It is designed to produce comparable data on patients’ perspectives on their in-patient care. The survey is mailed to the patient after they are discharged from the hospital. Its purpose is to uniformly measure and publicly report patients’ perspectives on a national basis. Its intent is to help consumers make more informed choices among hospitals and to create incentives for hospitals to improve their performance.
There are 8 categories in which hospitals are rated.
The categories are:
- Communication with Nurses
- Communication with Doctors
- Responsiveness of Hospital Staff
- Pain Management
- Communication about Medicines
- Quietness of Hospital Environment
- Discharge Information
- Cleanliness of Hospital Environment
Vernon Memorial Healthcare has been above both state and national averages in almost every category. We need a 40% response rate in order for our results to be made public. Our response rate has averaged 56% since we began collecting data in 2006. This indicates that our community takes their health care very seriously.