Staff at Vernon Memorial Healthcare know that when it comes to health care, nothing is more important than quality. That’s why we emphasize quality in everything we do --- with every patient, every day. On the front lines and behind the scenes, we continually evaluate our efforts. Vernon Memorial’s commitment to extraordinary service leads us to measure satisfaction through surveys and interviews of patients and families who tell us about their experiences here. Whether you’re calling for information, undergoing a state-of-the-art diagnostic procedure, or visiting a loved one, we want you to know you can count on us. 

VMH works to improve clinical service quality, by bringing together the people who are experts at delivering care - physicians, nurses, pharmacists, dietitians and other clinicians and support staff whose education, experiences and skills combine to address the whole patient, not just the disease or injury. Vernon Memorial has developed and established clinical guidelines - step-by-step methods of providing care based on sound research and patient outcomes. Vernon Memorial also makes considerable investments in new and upgraded equipment and training that allow us to improve the quality of care and services we deliver.

In addition, VMH works to keep you safe by:

  • Using two patient identifiers whenever a lab sample is collected, medication is administered, blood is transfused or surgery is performed (your name and date of birth are the preferred identifiers)
  • Using approved abbreviations to prevent confusion by the medical provider reading your patient chart
  • Quickly contacting your physician with any critical test values and verifying that they are understood
  • Practicing hand hygiene by using soap and water or alcohol gel to reduce the risk of spreading an infection to you
  • Determining your risk for falling while you are hospitalized and taking action to protect you from harm
  • Using latex-free products to reduce your exposure to latex in order to help prevent you from developing an allergy
  • Protecting your personal health information
  • Using safety devices to reduce your risk of accidental exposure to blood from needles/sharps
  • Marking your surgical site to ensure the correct location
  • Asking for a list of your medicines when you come to the hospital in order to compare them to what has been ordered by your physician
  • Encouraging you to ask questions to increase your understanding about your care