Patient

Rights & Privacy


As part of VMH’s organizational values and mission, the board of directors, medical staff and employees jointly affirm and recognize the rights and responsibilities of patients. These rights and responsibilities apply to all patients, including neonatal, pediatric and adult. If you have any questions regarding this information, please ask your healthcare provider to contact a supervisor or manager.

View VMH Patient Rights & Responsibilities
Download and review our complete and most recent Patient Rights and Responsibilities.

Patient Privacy

Vernon Memorial Healthcare values you as a customer and respects your right to privacy. We require that medical information that identifies you is kept private. We only collect information to create and foster a healthcare relationship. Our goal is to keep your information accurate and up-to-date. When you visit our website, you are giving your consent to our collection and use of your information as described in our policy.

Download and review our complete and most recent Privacy Policy.

If you believe your privacy rights have been violated, you may file a complaint with the Secretary of the Department of Health and Human Services (DHHS). All complaints are required in writing. You will not be penalized for filing a complaint. 

You you may file your complaint with VMH by contacting:

Hannah Finley, Compliance Officer
507 S. Main St.
Viroqua, WI 54665
Phone: 608-637-4312

To file a complaint with DHHS, call the toll-free complaint line at 1-800-642-6552.

This complaint form may also be found at:
Wisconsin Department of Health Services

To better understand HIPAA laws, go to:
US Department of Health & Human Services (HHS.gov)

You, the patient, have rights.
Vernon Memorial Healthcare recognizes and respects patient rights. Patients become more informed and involved in their own care when they know their rights and responsibilities. Empowered patients ask questions and develop better relationships with their caregivers because they feel supported by the people directly involved in their care.

Click to view full Patient Rights & Privacy.

Advanced Directives

What kind of medical care would you want if you were too ill or hurt to express your wishes? Advance directives are legal documents that allow you to convey your decisions about end-of-life care ahead of time. They provide a way for you to communicate your wishes to family, friends and healthcare professionals and avoid confusion later on. We encourage you to talk with your family, your friends and healthcare provider. Know your options, decide what’s right for you, and then put it in writing.

Download Advance directive forms:

Power of Attorney Form

Release of Protected Health Information Form

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