The standardized metrics we use are very important in our approach to quality care (to learn more, click on "Quality - How Do We Compare" below). Using the same surveys and measures as other healthcare systems gives VMH a framework of specific guidelines to follow.
However, we find that the comments from patients give us the most useful feedback of all. We want to hear all about your care experience at VMH. We strive each day to fulfill our mission of being the best provider of healthcare in our region, and your direct comments help us know if we are achieving that goal. Here are some of the comments that we find encouraging - thank you to our patients for taking the time to share them with us!
"From registration to exiting the building, everyone of courteous, kind and treated me with the utmost respect. Vernon Memorial gets 5 stars from me!"
"Experience was very good. 5 star treatment!"
"I have referred many friends and family to Vernon Memorial."
"Very personable staff."
"The receptionist was a delight - so upbeat and friendly. The word needs more folks like her."
"Everyone was excellent! The whole staff was caring and compassionate, making sure I was comfortable and informed."
"The best care I've had at any facility."