Quality Care

At Vernon Memorial Healthcare, we know that nothing is more important than quality. That’s why we emphasize quality in everything we do — with every patient, every day.

On the front lines and behind the scenes, we are continually evaluating and improving our efforts. This commitment to extraordinary service leads us to measure satisfaction and patient experiences through ongoing surveys and patient and family feedback. Whether you’re calling in for information, undergoing a state-of-the-art diagnostic procedure or visiting a loved one, you can count on us.

Always Improving

We work to improve our clinical quality by bringing together experts at delivering care: our physicians, nurses, pharmacists, dietitians and other clinicians and support staff whose education, experiences and skills address the whole patient. We have developed and established clinical guidelines — step-by-step methods of providing care based on research and patient outcomes — as well as made large investments in new and upgraded equipment and training to improve our overall quality of care and services we deliver. And it shows in everything we do.

Vernon Memorial Healthcare employs a dedicated staff, all committed to taking care of you. We are devoted to the needs and values of our patients and our community, going above and beyond to provide quality, patient-focused care. By committing to quality and safety, we can provide exceptional, compassionate care. 

Vernon Memorial Healthcare believes by sharing our quality performance measures with you, you can take a more active part in your care. We are proud to be a Wisconsin hospital where state residents find high-quality care. We encourage you to review our patient satisfaction and our dedication to guidelines for providing state-of-the-art medical treatments. The organizations and respective websites that may be useful to you are described below. These include:

  • Wisconsin Hospital Association’s CheckPoint provides comparison reports giving a snapshot of Wisconsin hospitals’ performance on quality and safety of health care services as well as comparable data on patients’ perspectives on their care. This information helps consumers, purchasers, and health care providers make decisions. View Vernon Memorial Healthcare’s information by visiting: www.wicheckpoint.org

  • Care Compare is a program designed to find easy-to-understand information about hospitals, nursing homes, doctors, and other healthcare providers. It collects data measuring patients’ perspectives on care and compares performance on a national level. See how we compare by visiting: www.medicare.gov/care-compare

  • Wisconsin Hospital Association’s PricePoint - Learn more about the services that go into your care and how those services contribute to the charges you might see on your bill or in a report from your insurance company by visiting: www.wipricepoint.org
  • ServePoint – Learn more about the services, programs, and assistance that hospitals offer at or below cost as well as true life stories that demonstrate a hospital’s community impact in helping people live safer and healthier lives by visiting: www.wiservepoint.org

If you would like to read more on quality data, the following websites are good resources:

Vernon Memorial Healthcare is committed to making our patients’ experiences as pleasant, safe, effective, and stress-free as possible. Patient feedback and satisfaction reports help us identify what we do well and where to prioritize improvements. Hearing what patients have to say about their healthcare experience helps us continue to provide the highest level of service. We welcome feedback about the care you or your loved ones have received. If you have a positive or exceptional experience and want to recognize a staff member for excellent care you received, or to share a concern, please contact us by calling our Quality Coordinator, 608-637-4284 or by using the contact form conveniently provided on our website under “Contact Us.”

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